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OUR BLOG

Ziggo Zakelijk Service Level Agreement

By pierre.shaun@gmail.com | In Uncategorized | on December 22, 2020

7 Art. 10 – Maintenance, outages and harassment Article 11 – Responsibility Ziggo 10.1 Ziggo performs maintenance to prevent disturbances and nuisances and repair repairs Errors and nuisances Ziggo strives to carry out maintenance and repair work: with care and diligence; Ziggo may temporarily suspend the delivery of a service or, if necessary for maintenance, restrict the use of services to an equivalent level, without the Customer being entitled to compensation. Ziggo will notify the customer, unless it is reasonably possible to notify Ziggo of a failure or harassment as soon as it occurs. The customer is required to grant free cooperation, for example.B. access, for maintenance and repair of breakdowns, and Hinder Ziggo may be attributed to the customer the reasonable cost for processing a report of a failure or reload of an error or problem: can be attributed to the non-registration of Ziggo; which are due to the client`s negligence in carrying out his obligations and which are due to a lack of equipment or equipment not made available by Ziggo. to the extent that the law provides that, in the cases covered by this article, Ziggo`s liability is limited, in all cases, to a maximum of ziggo per event where a certain number of events are considered as a single event, up to a maximum of ,- per year. In any event, Ziggo is not liable above the sum of the agreed costs per year If Ziggo causes damage to the customer`s business due to a defect attributable to Ziggo, Ziggo reimburses the costs of repairing and repairing damaged property up to the maximum amounts indicated in the second paragraph of this article. If Ziggo is responsible for the work and if the failure attributable to the damaged objects is fatal or causes bodily harm, Ziggo will compensate for the resulting damages up to the amounts indicated in paragraph 2 of this article if the client suffers damage resulting from an act of Ziggo in violation of Articles 273c, 273 and 273 of the Penal Code , Ziggo will reimburse the damages up to the maximum amounts indicated in the second paragraph of this article. consecutive damages or indirect damages to the customer, such as loss of earnings and loss of earnings, moral damage, other forms of property damage or damage to others; failure to comply with or provide late numbering services within the meaning of Article 9; damage caused by errors or failures in the telecommunications infrastructure of other telecommunications operators or third parties that have been tasked by Ziggo to implement the services; Damage related to the (interrupted) provision of services; Damage to the security of data stored by the customer on Ziggo systems; Damage related to (content) of information obtained by the customer or a third party while using the services; The consequences of the inaccuracy or incompleteness of the content of the information provided by the services; damage caused by the loss, mutilation or digitization of unusable data that is stored or transmitted digitally or electromagneticly; Damage related to the reproduction or disclosure of confidential or valuable information and damage in the broadest sense of the word when the customer installs or uses a service, unless the damage was caused by the deliberate or intentional recklessness of Ziggo or a third party hired by Ziggo.

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